PAIA MANUAL
The Bloemhof Grill and Guesthouse Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
1. INTRODUCTION AND PURPOSE.
This manual is published in terms of Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (PAIA), as amended, and in terms of the Protection of Personal Information Act No. 4 of 2013 (POPIA).The purpose of this manual is to: Inform the public of the types of records held by The Bloemhof Grill and Guesthouse Explain how to submit a request for access to records Outline the applicable fees Describe what personal information is processed and how it is protected Inform requesters of their rights and available remedies
2. CONTACT DETAILS OF THE PRIVATE BODY
| Name of Business | The Bloemhof Grill and Guesthouse |
| Physical Address | 76 Bloemhof Road, Bo Oakdale, Bellville, Cape Town, 7530 |
| Postal Address | 76 Bloemhof Road, Bo Oakdale, Bellville, Cape Town, 7530 |
| Telephone | +27 21 919 8315 |
| thebloemhofgrill@gmail.com | |
| Website | Home |
| Registration Number | 2002/074420/23 |
3. INFORMATION OFFICER
| Name | David Skibbe |
| Designation | Information Officer |
| Telephone | +27 21 919 8315 |
| Skibbedavid@gmail.com |
The Information Officer is the person responsible for handling all PAIA requests and ensuring compliance with POPIA.
4. THE INFORMATION REGULATOR.
All complaints and appeals may be directed to the Information Regulator of South Africa:
| Name | The Information Regulator (South Africa) |
| Physical Address | JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 |
| Postal Address | P.O. Box 31533, Braamfontein, Johannesburg, 2017 |
| Telephone | +27 10 023 5207 |
| inforeg@justice.gov.za | |
| Website | www.inforegulator.org.za |
5. GUIDE ON HOW TO USE PAIA.
The Information Regulator has compiled a guide on how to use PAIA. This guide is available free of charge from the Information Regulator's office or on their website at www.inforegulator.org.za.
6. RECORDS AUTOMATICALLY AVAILABLE (NO REQUEST NEEDED)
The following records are freely available to the public without a formal PAIA request: Menu and pricing Business operating hours General contact information Promotional and marketing material
7. RECORDS HELD IN TERMS OF OTHER LEGISLATION
| Category | Applicable Legislation |
| Company registration | Companies Act 71 of 2008 |
| Tax records | Income Tax Act 58 of 1962 |
| VAT records | Value-Added Tax Act 89 of 1991 |
| Employee records | Basic Conditions of Employment Act 75 of 1997 |
| Employment equity | Employment Equity Act 55 of 1998 |
| UIF contributions | Unemployment Insurance Act 63 of 2001 |
| Workplace injuries | Compensation for Occupational Injuries and Diseases Act 130 of 1993 |
| Liquor licence | Western Cape Liquor Act 4 of 2008 |
| Health & safety | Occupational Health and Safety Act 85 of 1993 |
| Food safety | Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972 |
| Personal information | Protection of Personal Information Act 4 of 2013 |
| Municipal compliance | Local Government Municipal Systems Act 32 of 2000 |
8. CATEGORIES OF RECORDS HELD
| Subject | Categories of Records |
| Company Records | Registration documents, incorporation documents |
| Financial Records | Financial statements, invoices, banking records, tax returns, VAT records |
| Employment / HR Records | Employment contracts, payroll, leave records, disciplinary records, UIF documents |
| Customer / Guest Records | Booking records, guest registration, customer correspondence |
| Supplier Records | Supplier contracts, purchase orders, delivery notes |
| Operational Records | Liquor licence, health certificates, food safety records, insurance policies |
| Property Records | Lease agreements, municipal accounts, maintenance records |
| Marketing Records | Website data, social media records, promotional materials |
9. PROCESSING OF PERSONAL INFORMATION (POPIA)
9.1 Categories of Data Subjects and Personal Information
| Data Subject | Personal Information Processed |
| Employees | Full name, ID number, contact details, banking details, tax number, employment history, salary information |
| Customers / Guests | Full name, contact number, email address, booking preferences, payment information |
| Suppliers / Vendors | Business name, contact person, contact details, banking details, tax information |
| Website Visitors | IP addresses, cookies, browsing behaviour |
10.1 Purpose of Processing Personal Information.
Personal information is processed for the following purposes: Fulfilling employment obligations and contracts Processing reservations and bookings Processing payments Complying with legal and regulatory requirements Communication with customers, suppliers and staff Marketing and promotional activities (where consent has been obtained) 10.3 Recipients of Personal Information
| Category | Recipients |
| Employee information | SARS, Department of Labour, UIF, COIDA, medical aid / pension providers |
| Customer information | Payment processors, booking platforms (if applicable) |
| Supplier information | SARS, banking institutions |
10.2 Transborder Flows of Personal Information.
"The Bloemhof Grill and Guesthouse does not intentionally transfer personal information outside the borders of the Republic of South Africa."]
Security Measures The Bloemhof Grill and Guesthouse implements the following security measures to protect personal information: Physical access controls (locked filing systems, restricted access areas) Digital security measures (password protection, firewalls, encrypted payment systems) Staff confidentiality agreements Regular data backups Secure disposal of records containing personal information
11. HOW TO REQUEST ACCESS TO RECORDS.
Any person wishing to request access to records held by The Bloemhof Grill and Guesthouse must: Complete the prescribed PAIA Request Form (Form 2) Submit the completed form to the Information Officer via: Email: [Insert email address] Post: 76 Bloemhof Road, Bo Oakdale, Bellville, Cape Town, 7530 In person: At the above address during business hours Clearly identify the records being requested State the right you are seeking to exercise or protect Indicate your preferred form of access (e.g., inspection, copy, etc.) Form 2 is available for download on the Information Regulator's website at www.inforegulator.org.za
12. FEES.
The following fees are applicable in terms of the regulations under PAIA:
| Fee Type | Details |
| Request Fee | A non-refundable request fee is payable upon submission (currently R50.00 for private bodies) |
| Access Fee | A fee for search, preparation, and reproduction of records may be charged |
| Postage | If delivery by post is requested, postage costs will apply |
Note: Persons seeking access to records about themselves may be exempt from certain fees. Updated fee schedules are available from the Information Regulator.
13. GROUNDS FOR REFUSAL.
The Information Officer may refuse a request on the following grounds as set out in PAIA: Protection of the privacy of a third party Protection of commercial information of a third party Protection of confidential information of a third party Protection of the safety of individuals Protection of records privileged from production in legal proceedings Protection of the commercial activities or trade secrets of The Bloemhof Grill and Guesthouse Protection of research information of a third party
14. REMEDIES AVAILABLE TO REQUESTERS.
If a requester is aggrieved by a decision of the Information Officer, the following remedies are available: Internal Appeal Submit an internal appeal to the head of The Bloemhof Grill and Guesthouse within 60 days of the decision Complaint to the Information Regulator Lodge a complaint with the Information Regulator at inforeg@justice.gov.za Court Application. Apply to a court for appropriate relief
15. AVAILABILITY OF THIS MANUAL.
This manual is available: On the website of The Bloemhof Grill and Guesthouse at [Insert website URL] At the business premises: 76 Bloemhof Road, Bo Oakdale, Bellville, Cape Town, 7530 From the Information Regulator's office A copy of this manual will be provided to any person upon request. A reasonable fee may be charged for reproduction. PAIA MANUAL The Bloemhof Grill and Guesthouse Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
Please find the downloadable link for the Form 2 here
